Nexus Workforce Pty Ltd – Privacy Policy
Nexus Workforce Pty Ltd is committed to protecting the privacy and personal information of our clients, staff,
contractors, and website users.

1. Collection of Information
Nexus Workforce Pty Ltd may collect personal and business information from clients, employees, contractors, subcontractors, and visitors to our website in order to provide our services effectively and professionally.
The types of information we may collect include, but are not limited to:
• Full names
• Residential or business addresses
• Phone numbers
• Email addresses
• Payment and billing information
• Property access details
• Service history and booking information
• Employment or subcontractor application details
• Website usage and communication records
Information may be collected when you:
• Request a quotation or pricing estimate
• Make a booking for services
• Contact our team via phone, email, social media, or website forms
• Subscribe to updates or marketing communications
• Visit or interact with our website
• Submit employment or subcontractor applications
• Engage with Nexus Workforce through third-party platforms or referrals
We only collect information that is reasonably necessary for the operation of our business, delivery of services, customer support, administration, safety, legal compliance, and ongoing business improvement.

2. Use of Information
The information collected by Nexus Workforce Pty Ltd may be used for a variety of business-related purposes associated with delivering our services and maintaining effective customer relationships.
This may include:
• Providing cleaning, workforce, labour hire, maintenance, and related services
• Managing appointments, bookings, scheduling, and staff allocations
• Processing invoices, payments, refunds, and financial transactions
• Communicating with clients regarding bookings, updates, reminders, and customer support
• Conducting quality assurance and service follow-ups
• Improving our website, systems, customer experience, and internal operations
• Managing recruitment, employment, subcontractor onboarding, and compliance requirements
• Responding to enquiries, complaints, or disputes
• Maintaining workplace health and safety standards
• Meeting legal, taxation, insurance, and regulatory obligations
Nexus Workforce may also use collected information for internal business analysis, operational planning, training, fraud
prevention, and security purposes where reasonably required.
We aim to ensure that all information collected is used lawfully, fairly, and only for purposes directly related to our business operations and service delivery.

3. Storage & Security
Nexus Workforce Pty Ltd takes reasonable and practical steps to protect all personal information from misuse,
interference, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically, physically, or through secure third-party systems and platforms used for business operations, scheduling, invoicing, payroll, communication, or website management.
While we take all reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed as completely secure. Clients acknowledge that the use of online systems and digital communication carries some inherent risk.
Access to personal information is restricted to authorised personnel, contractors, or service providers who require access to perform their duties or deliver services on behalf of Nexus Workforce.

4. Sharing of Information
Nexus Workforce Pty Ltd does not sell, rent, or trade personal information to third parties.
Personal information may only be disclosed where reasonably necessary for business operations, including to:
• Employees and subcontractors performing services
• Payment processors and financial institutions
• IT service providers and software platforms
• Insurers, legal representatives, or compliance advisors
• Government, law enforcement, or regulatory authorities where required by law
Any third-party service providers engaged by Nexus Workforce are expected to manage information responsibly and in accordance with applicable privacy obligations.

5. Website Usage
When visiting our website, certain information may automatically be collected through cookies, analytics tools, and website tracking technologies.
This information may include:
• IP addresses
• Browser type and device information
• Pages visited
• Time spent on the website
• Referral sources and general user behaviour
This information helps Nexus Workforce improve website functionality, user experience, marketing performance, and overall service delivery.
Users may choose to disable cookies through their browser settings; however, some website functions may be limited as a result.

6. Access & Corrections
Clients and individuals may request access to personal information held by Nexus Workforce Pty Ltd and may request corrections where information is inaccurate, incomplete, or outdated.
Requests for access or correction must be submitted through our official contact channels. Nexus Workforce may require verification of identity before releasing or amending personal information.

7. Contact
For any privacy-related enquiries, concerns, complaints, or requests regarding this Privacy Policy or the handling of personal information, please contact Nexus Workforce Pty Ltd directly through our official business contact channels
listed on our website.